Shipping policy

Processing Time
  • Orders are processed within 1–3 business days.
     
  • Orders are not processed or delivered on weekends or holidays.
     
  • Every order includes a tracking number once shipped. 
Order Processing & Fulfilment
All items are made to order. Once you place an order, it is sent to my fulfilment partner, Printful, where your item is printed and prepared for shipping. 
  • Fulfilment time: typically 2–5 business days, depending on the product and season. 
  • Fulfilment time is separate from delivery time. 
Shipping Times
After fulfilment, shipping usually takes: 
  • UK: 1–3 business days
     
  • EU: 2–6 business days
     
  • USA: 3–6 business days
     
  • Canada: 3–5 business days
     
  • Australia: 2–5 business days
     
  • New Zealand: 4–7 business days
     
  • Rest of world: 4–14 business days 
These are estimates and may vary depending on your location, customs, or local postal services. 
Free Standard Shipping
Most orders arrive within 5–14 business days from the date of purchase. 
Where Orders Are Shipped From
Printful operates fulfilment centres in the UK, EU, and USA. Your order will be produced and shipped from the location closest to your delivery address whenever possible. 
Tracking
Once your order ships, you will receive a tracking link via email so you can follow your package’s journey. If you don’t see the email, check your spam or promotions folder. 
Potential Delays
Delivery delays may occur due to: 
  • carrier issues
     
  • customs processing
     
  • seasonal demand
     
  • incorrect or incomplete addresses 
If you experience a delay, contact me at admin@wyvernsmasher.store and I’ll help look into it. 
Order Cancellation & Modification
  • You have 24 hours from the time of purchase to request changes or cancellations.
     
  • After 24 hours, your order may already be in production and cannot be modified.
     
  • Wyvernsmasher is not responsible for lost packages due to incorrect addresses provided at checkout. 
Delivered but Not Received
If your tracking shows “delivered” but you haven’t received your package: 
  1. Check with neighbours or household members.
     
  2. Verify the shipping address on your order confirmation.
     
  3. Contact the carrier for delivery details or proof of delivery.
     
  4. If the carrier confirms non‑delivery, provide the documentation and I’ll assist with a replacement or refund. 
International Orders
Some countries may charge customs duties, VAT, or import taxes upon delivery. These fees are not included in product prices and must be paid by the customer. Wyvernsmasher is not responsible for customs delays or additional charges.